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testers as navigators

Not long ago Audrey Tang started working for Socialtext. It has been a remarkable experience, as Audrey is mostly fixing bugs based on bug reports submitted by our testers.

Audrey is in Taiwan and another of our testers is working from Bangladesh (although he is usually in Vancouver BC). Today they needed to hash out some details of a bug report so they shared a VNC session on a machine hosted in Palo Alto CA. It took only a couple of minutes to arrive at an agreement that the bug was fixed.

Audrey's comment in IRC really struck us all: " having an excellent qa team is like driving with a first-grade GPS navigation system :)"

We have worked very hard to create consistent, readable, executable bug reports for real, visible bugs. Having a developer as good as Audrey validate that work means a lot.